The Manager Mindset - The Basic Business Philosophy Handbook - The Basic Business Philosophy of the Panasonic Group - Panasonic Holdings

The Manager Mindset

Your job is your own business

Let's Use Autonomous Responsible Management to Generate Independence and a Sense of Purpose Do I approach my work as if I were managing my own business? Treat your work as your own business. Maintain the mindset of a sole proprietor. The business is yours, and yours to improve. This mindset will make your work even more rewarding.

Let's Use Autonomous Responsible Management to Generate Independence and a Sense of Purpose Do I approach my work as if I were managing my own business? Treat your work as your own business. Maintain the mindset of a sole proprietor. The business is yours, and yours to improve. This mindset will make your work even more rewarding.

8. Autonomous Responsible Management

Envisioning a better future

Absorbing the Basic Business Philosophy through Practice Can I envision a better future for all? What kind of future do we need to build so the next generation can live with a greater sense of comfort, wellbeing, and fulfillment? Let's try to envision this and calculate backward to where we are, to judge what we need to do in our work. Let's also envision our customers' futures, to serve them better.

Absorbing the Basic Business Philosophy through Practice Can I envision a better future for all? What kind of future do we need to build so the next generation can live with a greater sense of comfort, wellbeing, and fulfillment? Let's try to envision this and calculate backward to where we are, to judge what we need to do in our work. Let's also envision our customers' futures, to serve them better.

6. Practicing the Basic Business Philosophy
(1) Envision the kind of future we should achieve and pursue essential customer value

Considering society

Absorbing the Basic Business Philosophy through Practice Do I always keep in mind what is right for society? Letʼs consider social justice in terms of what is right for ourselves, business partners, and society; and through co-existence and partnership aimed at mutual development and prosperity, let's make even greater contributions to society.

Absorbing the Basic Business Philosophy through Practice Do I always keep in mind what is right for society? Letʼs consider social justice in terms of what is right for ourselves, business partners, and society; and through co-existence and partnership aimed at mutual development and prosperity, let's make even greater contributions to society.

6. Practicing the Basic Business Philosophy
(2) Achieve social justice, and co-existence and mutual prosperity

Eliminating waste

Absorbing the Basic Business Philosophy through Practice Am I making a concerted effort to eliminate waste from my work? Individually and as teams, we should all strive to totally eradicate waste, inaction, and rework. The accumulated result of such efforts will be greater contributions to our customers and to society.

Absorbing the Basic Business Philosophy through Practice Am I making a concerted effort to eliminate waste from my work? Individually and as teams, we should all strive to totally eradicate waste, inaction, and rework. The accumulated result of such efforts will be greater contributions to our customers and to society.

6. Practicing the Basic Business Philosophy
(3) Eradicate waste, inaction, and rework

Bringing customers joy

Letʼs Always Remember that the Customer Comes First Am I bringing customers joy and peace of mind? Rather than simply aiming for acceptance of our products and services, letʼs find ways of making customers feel genuinely happy and at ease. The greatest joy of our work comes from seeing the immense pleasure of our customers.

Letʼs Always Remember that the Customer Comes First Am I bringing customers joy and peace of mind? Rather than simply aiming for acceptance of our products and services, letʼs find ways of making customers feel genuinely happy and at ease. The greatest joy of our work comes from seeing the immense pleasure of our customers.

7. The Customer Comes First
Providing happiness to customers is the value of commerce

The customer's perspective

Letʼs Always Remember that the Customer Comes First Do I look at things from the customerʼs perspective? Standing in the customerʼs shoes will reveal what they need now, and enable us to be of even greater help to them.

Letʼs Always Remember that the Customer Comes First Do I look at things from the customerʼs perspective? Standing in the customerʼs shoes will reveal what they need now, and enable us to be of even greater help to them.

7. The Customer Comes First
Become the customer's purchasing agent

Paying attention to customers

Letʼs Always Remember that the Customer Comes First Do I pay careful attention to customer needs? Listen humbly to the customerʼs needs and you will gain further support from them. This support will spread throughout society, and the company will grow.

Letʼs Always Remember that the Customer Comes First Do I pay careful attention to customer needs? Listen humbly to the customerʼs needs and you will gain further support from them. This support will spread throughout society, and the company will grow.

7. The Customer Comes First
When you care about your customer, growth follows

Valuing customers

Letʼs Always Remember that the Customer Comes First Do I truly value my customers? Do not ever act in a way that prioritizes yourself or even the company above the customer. The actions of each individual are reflected in the reputation of the entire company.

Letʼs Always Remember that the Customer Comes First Do I truly value my customers? Do not ever act in a way that prioritizes yourself or even the company above the customer. The actions of each individual are reflected in the reputation of the entire company.

7. The Customer Comes First
Companies that fail to take care of their customers will collapse

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