Stakeholder Engagement

Customers

To incorporate customer feedback into our management and provide accurate and honest information and communication.

Business activities;
Website;
Customer care center (1,330,000 cases)/Call center;
Voice of Customer (VOC) activities;
Publicity and advertising.

• Customer Relations

Shareholders/
Investors

To fulfill our accountability, improve the quality of management, and increase corporate value, through constructive dialogue and feedback to management.

General meeting of shareholders (once);
Financial results announcements (4 times);
Strategy briefing (15 times*);
Group/individual meetings (totaling approximately 1,600 companies).
* Includes 10 information sessions organized in collaboration with securities companies

• Investor Relations

Suppliers

To promote procurement activities based on mutual trust that comply with laws, international and social norms, and corporate ethics, and that fulfill our social responsibilities in areas such as human rights and labor, health and safety, global environmental conservation, and information security.

Procurement activities;
Suppliers’ meeting;
CSR self-assessment (More than 12,300 companies);
Supplier audit (Cumulative total of 271 companies).

• Responsible Supply Chain​

Employees

To enable each employee to unlock their potential, take on challenges that exceed the expectations of those around them, and maximize their abilities.

Employee Opinion Survey (once);
Messages from top management (announcement of management policies, etc.);
Dialogues/networking event;
Intranet & in-house SNS;
Training (regarding management philosophy, etc.);
Group CEO Award.

• Maximizing the Potential of Diverse Talent and Organizations

Government/
Industry Organizations

To comply with domestic and international laws and regulations and solve common issues across the industry.

Participation in business and industrial organizations;
Contribution to policy development by international organizations and governments;
Participation in initiatives.

• “Environment”> Environmental Communication​
• “Environment”> Mid-term to Long-term Environmental Vision> Activities to raise awareness of and valorize Avoided CO₂ Emissions​​
• “Respect for Human Rights”> Participation in International and Industrial Partnerships
• “Compliance”> Ensuring Transparency of Political Contribution Funds​