When the economy is healthy, customers might order from any company without thinking of whether its management is good or bad, or even if it is a bit sloppy and their service poor. However, in a recession customers will try to look more closely at companies before buying from them. They will make decisions after considering companies'products, management or managers. Therefore, companies and shops who train good people under sound management will naturally do well in good times, but will grow even more during hard times. I believe this is something that businesspeople must always bear in mind.
Source : "Michiwamugenniaru (The Path Has No Limits)"