Process & Case Studies

Conditions for Achieving Inclusive Design

We have set achievement conditions for each process in order to clarify the definition of inclusive design.
Only those that meet these standards will be considered as achieving Our Inclusive Design.

Figure: Illustration of achievement conditions

1.Gaining insights

Through dialogue with a diverse range of lead users, we have gained insights into issues that need solving at the product or service concept stage.

2.Generating Solutions

Through repeated dialogue with lead users, we have polished our methods for solving issues.

3.Verifying

Verification is done with lead users to see if the problem has been solved or not.

Figure: Illustration of achievement conditions

1.Gaining insights

Through dialogue with a diverse range of lead users, we have gained insights into issues that need solving at the product or service concept stage.

2.Generating Solutions

Through repeated dialogue with lead users, we have polished our methods for solving issues.

3.Verifying

Verification is done with lead users to see if the problem has been solved or not.

Examples of initiatives that have met the achievement requirements

Close-up of hands holding a silver U-shaped Kodekake device.

KODEKAKE: A Mobility Support Device for People with Hearing Impairments

Kodekake is a prototype device developed to support people with hearing impairment who find it difficult to notice when someone approaches from behind and to provide an experience where they can go out with peace of mind in the city.

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Panasonic Showroom Uniform Renewal

At the Panasonic Showroom, we approached the uniform renewal not merely as a clothing update, but as an inclusive co-creation process to visualize “our distinctive way of working and customer service.”


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Attachment Chips for Home Appliances

Responding to feedback that touch controls—designed for ease of cleaning—can be difficult to use without visual cues.

Photo: Idea for a smartphone operation screen

Added accessibility for washing machine operation app

In response to wishes from people with no or limited vision, we have designed the washing machine operation app to increase accessibility (reading aloud).

Photo: Old woman using a walk training robot

Walk Training Robot

We have designed a walk training robot that combines a design that encourages the elderly to want to train on their own, and efficient training functions that suit each person.​​​

Photo: People talking in a workshop

Workshops to co-create ideas for inclusive design

We held workshops to learn about the necessary perspectives for expanding empathy.